Go to Settings, then Mail, Contacts, Calendars, and then select your Office 365 mail account (yours will have a different name than the example below): If this status bar indicates anything other than what is shown here for an extended period of time, consult your IT Administrator for assistance. If you have an active and healthy connection to your Office 365 service, your status bar should indicate “CONNECTED TO: MICROSOFT EXCHANGE.” And if your mailbox is fully synchronized to the server, you will see “ALL FOLDERS ARE UP TO DATE.” If you’ve recently made some changes to your mailbox, this area might indicate to you that a particular folder is currently synchonizing, which is okay… as long as the bar shows you as CONNECTED it should just be a matter of time before sync completes. Now look on the bottom right for the sync status bar: Next, let’s get out of the FILE tab and back to your normal Outlook window. If not, contact your IT Administrator for assistance. If yours says “Microsoft Exchange,” then your account is set up properly. Now check to make sure your account type is labelled as “Microsoft Exchange” as shown: With Outlook open, click the FILE tab in the upper left.

Now, let’s start by checking Microsoft Outlook. So we’re going to double check the configuration of both your iPhone and your computer (Outlook). However, it’s worth noting that if either your iPhone OR your computer are not configured properly, they can interfere with that sync process, leading to situations where you have mail on your computer that doesn’t show up on the phone, etc. Rather, both your iPhone AND your computer are syncing to one authoritative data source – your Office 365 (Hosted Exchange) service. As long as your devices are configured to use an Exchange-type connection to the service, you can expect sync to be working properly.īefore we dig in to the details, I want to address a common misconception some people have about what is happening when email, calendar, and contacts are syncing “between my phone and my computer.” The truth is, in an Exchange setup, data is NEVER actually syncing directly between your iPhone and your computer. Office 365 (which is, essentially, a cloud hosted Microsoft Exchange service) is designed with data synchronization in mind. What is the best way to know if I am syncing the two correctly?”

“I use Outlook on my laptop computer and also use an iPhone.

Office 365 mail server settings iphone